Returns, Refunds, Exchanges & “Instant Credit”
Eme-té is committed to our customers 100% satisfaction.
We sell products with quality materials and processes. However, occasionally we know that you may want to return the items because they are not right for you.
How it works
Something not quite right? Not a problem. Returns or exchanges are on us within 15 days of fulfillment -- no questions asked. Items marked ‘final sale’ are indeed, final, and cannot be returned or exchanged. All else is fair game
Item(s) must be in the condition they were in when sent by us, including but not limited to:
- No been used, worn, damaged or washed
- Original packaging: including any boxes, hangers, garment bags, and other signature packaging materials, including Eme-té and designer hanging tags.
- No creases as a result of try-on and/or wear (swimwear must only be tried on over your own undergarments, without removing the protective adhesive strip)
- All original packaging included.
Final Sale—Items Not Eligible for Return or Refund
All Products that are (i) considered Final Sale as listed below, or (ii) otherwise indicated as “final sale”, are not eligible to be returned, exchanged, or refunded.
- Hosiery / Lingerie
- Special Order Items
- Items indicated as “final sale”
- Gifts Cards
If your item is damaged and your purchase date falls outside our standard return window, then please contact email@example.com.
How much do returns cost?
Exchanges and returns for U.S.-based orders are free. We will refund your original form of payment less return shipping costs.
How do I start a return?
It’s super, super easy. Visit our Return Center to start your return. You’ll need the email address associated with your purchase, or order number and shipping zip code — your choice. Next, you’ll receive step-by-step instructions and a prepaid shipping label, also sent to your email.
Can I make an exchange?
Yes! For exchanges, simply follow the same steps outlined above and choose your preferred item after selecting the item you’ll be sending back.
Where can I find my shipping label?
Once you start your return, you’ll receive step-by-step instructions and a return shipping label which we’ll also be sent to your email for easy access.
If you are returning items from different vendors, please make sure to print the correct label for each vendor.
What should I do if I receive the wrong product?
Sorry about that! After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange. Your preferred item will ship to you right away!
How long does it take to ship an exchange?
Exchanges ship instantly! We ship your exchange as soon as you request it - even before you send back your original item.
How do I return or exchange a gift?
Not your taste? Not to worry. Visit our Returns Center and click the “Returning a gift?” link below the email entry box. Enter the order number and your email (don’t worry, your gifter won’t be notified) to initiate the return
What is an “Instant Credit”?
While processing a return via the Returns Center, you may be offered an Instant Credit code along with a prepaid shipping label. If you do receive a code, you can use this Credit to buy something new without having to wait for your return refund. Once we receive your original item(s), we'll deactivate any unused Credit and refund the outstanding balance back to your original payment method.
How do I use “Instant Credit”?
You'll use your Instant Credit code at checkout, similar to a gift card. The Credit amount will be for the amount of the items being returned. If you use Credit and the price of the new order is less than your Credit amount, you will be refunded the remaining amount to your original payment method.
What happens if I don’t use my “Instant Credit”?