Returns & Refunds

OUR RETURN & REFUND POLICY

Eme-té are committed to our customers 100% satisfaction.

We sell products with quality materials and processes. However, occasionally we know that you may want to return the items because they are not right for you.

 


HOW DO I GET STARTED?

As soon as you’ve decided you’d like to exchange or return, let us know, you have 7 business days to request a return from the date you received the item(s).

To initiate, send us an email support@eme-te.com, with all the information and we will send you a confirmation email with all the details you need to complete the return.
Item(s) must be shipped to us within 5 business days from receiving your Return Label.

Item(s) must be in the condition they were in when sent by us, including but not limited to:
  • No been used, worn, damaged or washed
  • Original packaging: including any boxes, hangers, garment bags, and other signature packaging materials, including Eme-té and designer hanging tags.
  • No creases as a result of try-on and/or wear (swimwear must only be tried on over your own undergarments, without removing the protective adhesive strip)
  • All original packaging included.

Final Sale—Items Not Eligible for Return or Refund
All Products that are (i) considered Final Sale as listed below, or (ii) otherwise indicated as “final sale”, are not eligible to be returned, exchanged, or refunded.
  • Hosiery / Lingerie
  • Special Order Items
  • Items indicated as “final sale”
  • Gifts Cards

Final Sale - International Orders
We do not accept returns or exchanges on orders outside U.S.  
All sales are FINAL. 

 

 


REFUNDS

Once we process your return, we have 10 business days to refund you for the amount you paid for the item(s).
You can choose to receive your refund either as a store credit in a Gift Card or back to the original payment method.

Shipping costs to and from you are not included in the refund, this will be deducted.

Import taxes and duties paid are non-refundable.

If your return request is not eligible for return or refund in accordance with these Terms and Conditions (including, but not limited to items considered Final Sale), we will notify you of our decision via email.

You will have the option to have the item(s) sent back to you at your expense, we will send you an invoice for the shipping costs and send the item(s) to you after you have paid for the return shipping costs.

Late Returns
Your item(s) should be sent back to us within 7 business days of receiving your order. Returns outside this timeframe may be accepted at the discretion of Eme-té and will only be refunded as a store credit.

 


GOT A WRONG / DAMAGED ITEM?

In the event that your order arrives wrong or damaged in any way, please email us as soon as possible at support@eme-te.com with your order number and a photo of the item’s condition.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 


EXCHANGES: NEED A DIFFERENT SIZE?

If you wish to try another size or simply return it for a store credit refund and purchase a new item, please email us as soon as possible at support@eme-te.com with your order number and the product you like to exchange.

We will help you with the return process as quickly as we possibly can, so you can order the new product.

Shipping costs to and from you are not included in the refund, this will be deducted.

Import taxes and duties paid are non-refundable.

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